Terms and Conditions

Last updated: [10/03/2026]

Welcome to Femme Fatale by Tumi N. By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

Femme Fatale by Tumi N is a South African-based jewellery and accessories brand.

We reserve the right to update or change these terms at any time without prior notice.

2. Products & Descriptions

All jewellery is dress-up non-tarnish jewellery that is stainless or gold plated unless stated otherwise.

Product images are for illustrative purposes. Slight variations in colour, size, or finish may occur.

We strive to ensure all descriptions and prices are accurate, but errors may occur. We reserve the right to correct any errors.

3. Pricing & Payments

All prices are listed in South African Rand (ZAR).

Prices are subject to change without notice.

Secure payment methods are used. Orders will only be processed once payment is confirmed.

4. Order Acceptance

We reserve the right to refuse or cancel any order due to stock availability, pricing errors, or suspected fraud.

5. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Femme Fatale by Tumi N and may not be used without written permission.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

Personal details such as name, email address, phone number, and delivery address.

Payment information is processed securely by third-party payment gateways and is not stored by us.

2. How We Use Your Information

To process and deliver orders.

To communicate with you regarding orders, promotions, or updates (you may opt out at any time).

To improve our website and customer experience.

3. Protection of Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

4. Third Parties

Your information will not be sold or shared with third parties, except where required to fulfil your order or comply with legal obligations.

Shipping Policy

1. Processing Time

Orders are processed within 2 –3 business days, excluding weekends and public holidays.

2. Delivery Time

Delivery within South Africa typically takes 5 business days, depending on your location.

Delivery times are estimates and may be affected by courier delays beyond our control.

3. Shipping Fees

Shipping fees are calculated at checkout.

Promotional free shipping may apply from time to time.

4. Tracking

Tracking details will be provided once your order has been dispatched.

5. Incorrect Address

Please ensure your delivery details are correct. Femme Fatale by Tumi N is not responsible for delays or losses due to incorrect addresses provided by the customer.

Returns & Refunds Policy

We take pride in our products and quality control. Please read the policy below carefully.

1. Returns

Due to hygiene and quality control reasons, earrings may not be returned or exchanged, unless faulty.

Returns are accepted within 7 days of delivery for items that are faulty or damaged.

Items must be unused, in original packaging, and in the same condition as received.

2. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with clear photos and your order number.

3. Refunds

Refunds are processed once the returned item has been inspected and approved.

Approved refunds will be processed within 5–10 business days to the original payment method.

4. Non-Refundable Items

Sale items, earrings, and personalised items are non-refundable unless faulty.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be faulty.

If you have any questions regarding these policies, please contact us at officialffatale@gmail.com 

Thank you for supporting Femme Fatale by Tumi N — where femininity meets power.